SMS Terms & Opt-In Policy

btelb Telecom Communications ("btelb," "we," "us," or "our") operates the btelb Business Communications, Customer Care & Service Updates messaging program. This service delivers critical transactional telecommunications notifications, customer care updates, missed call lead alerts, technician dispatch updates, account verification codes, and customer support messages to registered business owners, callers, dispatchers, technicians, and their authorized contacts.

Users may opt-in and consent to receive transactional SMS communications from btelb through verified, unforced channels:

• Inbound Call Verbal Consent (Primary Approved Method): When a user calls a Btelb business phone number or customer care line, our representative explains the consent process verbally:

  "By providing your phone number, you agree to receive SMS customer care updates from Btelb. Message frequency may vary. Standard Message and Data Rates may apply. Reply STOP to opt out. Reply HELP for help. We will not share mobile information with third parties for promotional or marketing purposes."

  Once the user verbally agrees ("Yes", "Sure", or affirmative confirmation), the phone number is recorded, and an immediate confirmation SMS is transmitted:

  "You have agreed to receive SMS updates from Btelb. Msg freq may vary. Std msg & data rates apply. Reply STOP to opt out, HELP for help."

• Dashboard On-Call Technician & Dispatch Routing (Secondary Administrative Consent): Entering or verifying a technician or dispatcher mobile number within the btelb dashboard under "On-Call Technician & Dispatch Routing Settings". While entering a mobile phone number for voice call forwarding is required for phone routing, checking the SMS dispatch notification checkbox is strictly optional and unchecked by default. Users can utilize full voice services without consenting to SMS notifications. To receive automated dispatch notices, job summary links, and shift notifications, users must explicitly check the optional agreement checkbox and complete 2FA verification. View our public 10DLC SMS Opt-In & Consent Verification Proof.
• Account Security & 2FA: Requesting a one-time verification passcode during secure dashboard login or profile changes.
• Inbound SMS Inquiries: Initiating an inbound text message to a btelb business number requesting information, support, or service updates.

Text messages transmitted by btelb are strictly transactional and administrative in nature. We do not transmit unsolicited third-party promotional marketing messages. Message types include:

• Customer Care & Service Updates: Account notifications, appointment reminders, status updates, and service follow-ups.
• Lead Recovery Alerts: Instant SMS notifications sent when an incoming customer call is missed, containing caller phone number, timestamp, and a one-tap callback link.
• Technician & Dispatch Routing: On-call alerts, service address dispatch details, and emergency job notifications.
• Account Security & 2FA: One-time passcodes (OTP), account verification links, and password reset confirmations.
• Billing & Service Notices: Usage threshold alerts, invoice availability, and critical system status advisories.
• Customer Support: Direct, two-way SMS communication resolving customer service inquiries.

Message frequency varies depending on your account configuration, the number of active business lines, and your incoming call and dispatch volume. For high-volume dispatchers, multiple lead alerts may be received daily; for standard accounts, messages are sent on an as-needed transactional basis.

Message and data rates may apply. Standard text messaging and data charges established by your mobile carrier may be assessed for incoming and outgoing text messages. btelb charges plan-level usage fees (such as $0.05 per Lead Recovery SMS alert beyond included pools) as specified in our Pricing Plans and Terms & Conditions.

Upon texting STOP, we will transmit a single confirmation message verifying that you have been unsubscribed. Thereafter, no further text messages will be sent to your mobile phone number unless you explicitly re-enroll or reconfigure your alerts within the btelb dashboard. You may also reply CANCEL, UNSUBSCRIBE, END, or QUIT to opt out.

If you previously opted out by sending STOP and wish to re-enroll to receive dispatch alerts and service updates, reply START or UNSTOP to any message from our number.

Upon texting START, our system immediately reactivates your mobile number and transmits the following confirmation message:

If you experience issues with our messaging service or require assistance, reply HELP to any message you receive from us, or contact our support team directly:

• Email Support: support@btelb.com
• Telephone: (312) 638-0070
• Support Portal: btelb.com/contact

Wireless carriers (including AT&T, T-Mobile, Verizon, Sprint, US Cellular, and other regional mobile network operators) are not liable for delayed, misrouted, or undelivered messages. Delivery of text messages is subject to effective transmission from your mobile network operator.

For complete details on our data protection, storage, and retention procedures, please review our full Privacy Policy.

For questions or comments regarding this SMS Terms & Opt-In Policy, please contact us at:

• Company: btelb Telecom Communications
• Compliance & Legal: legal@btelb.com
• Customer Support: support@btelb.com
• Telephone: (312) 638-0070