SMS Terms & Opt-In Policy

Last updated: September 19, 2026

1. Program Overview & Identification

btelb Telecom Communications ("btelb," "we," "us," or "our") operates the btelb Business Communications & Lead Recovery Alerts messaging program. This service delivers critical transactional telecommunications notifications, missed call lead alerts, technician dispatch updates, account verification codes, and customer support messages to registered business owners, dispatchers, technicians, and their authorized contacts.

2. How Users Opt-In

Users may opt-in and consent to receive SMS communications from btelb through several methods:

  • Web Sign-up & Checkout: Submitting your mobile telephone number during account registration, checkout, or line provisioning on btelb.com.
  • Dashboard Team & Forwarding Configuration: Entering or verifying a technician or dispatcher mobile number within the btelb dashboard to receive on-call dispatch notices, ring group alerts, or missed call notifications.
  • Inbound SMS Inquiries: Initiating an inbound text message to a btelb business number requesting information, support, or service updates.
  • Contact & Support Requests: Submitting your phone number through our contact or support forms with affirmative agreement to receive communications.

3. Message Types & Operational Purpose

Text messages transmitted by btelb are strictly transactional and administrative in nature. We do not transmit unsolicited third-party promotional marketing messages. Message types include:

  • Lead Recovery Alerts: Instant SMS notifications sent when an incoming customer call is missed, containing caller phone number, timestamp, and a one-tap callback link.
  • Technician & Dispatch Routing: On-call alerts, service address dispatch details, and emergency job notifications.
  • Account Security & 2FA: One-time passcodes (OTP), account verification links, and password reset confirmations.
  • Billing & Service Notices: Usage threshold alerts, invoice availability, and critical system status advisories.
  • Customer Support: Direct, two-way SMS communication resolving customer service inquiries.

4. Message Frequency

Message frequency varies depending on your account configuration, the number of active business lines, and your incoming call and dispatch volume. For high-volume dispatchers, multiple lead alerts may be received daily; for standard accounts, messages are sent on an as-needed transactional basis.

5. Rates & Charges

Message and data rates may apply. Standard text messaging and data charges established by your mobile carrier may be assessed for incoming and outgoing text messages. btelb charges plan-level usage fees (such as $0.05 per Lead Recovery SMS alert beyond included pools) as specified in our Pricing Plans and Terms & Conditions.

6. How to Opt-Out (STOP)

HOW TO CANCEL / UNSUBSCRIBE:

You may opt out of receiving SMS notifications from btelb at any time. Simply reply STOP to any text message received from our platform.

Upon texting STOP, we will transmit a single confirmation message verifying that you have been unsubscribed. Thereafter, no further text messages will be sent to your mobile phone number unless you explicitly re-enroll or reconfigure your alerts within the btelb dashboard. You may also reply CANCEL, UNSUBSCRIBE, END, or QUIT to opt out.

7. How to Get Help (HELP)

If you experience issues with our messaging service or require assistance, reply HELP to any message you receive from us, or contact our support team directly:

8. Mobile Carrier Liability Disclaimer

Wireless carriers (including AT&T, T-Mobile, Verizon, Sprint, US Cellular, and other regional mobile network operators) are not liable for delayed, misrouted, or undelivered messages. Delivery of text messages is subject to effective transmission from your mobile network operator.

9. Strict Privacy & 10DLC Non-Sharing Guarantee

MANDATORY CARRIER NON-SHARING DISCLOSURE:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For complete details on our data protection, storage, and retention procedures, please review our full Privacy Policy.

10. Contact Us

For questions or comments regarding this SMS Terms & Opt-In Policy, please contact us at: