Question 1

How does the Booked-Job Fee work, and what if a customer cancels or no-shows?

Accepted Answer

Btelb operates on a pure pay-for-performance model: you pay a flat 2.5% of the AI-quoted price ($3 minimum, $20 per-job max) ONLY when the AI books a job (human-answered calls are $0). If your AI quotes a price range (e.g. $79–$150), the fee is always based on the lowest number ($79). And if a customer cancels or doesn't book, just click 'Not a Job' in 1 tap in your app or SMS to immediately waive the fee.

Question 2

How does Btelb compare to VoIP systems like Quo (OpenPhone), Dialpad, or RingCentral?

Accepted Answer

Legacy VoIP providers charge per-seat pricing ($19 to $35 per user every month). A 5-tech crew pays $95 to $175/mo just for app logins before answering a single call, and their AI add-ons only transcribe or take messages. Btelb Pro includes up to 3 team seats for $0 extra, and Btelb Business includes 5 team seats (with extra seats at just $10/mo). Plus, Btelb's AI actively quotes prices and dispatches technicians instead of taking passive notes.

Question 3

How does Btelb compare to standalone AI receptionists like Rosie, Upfirst, or Goodcall?

Accepted Answer

Standalone AI tools ($25–$79/mo) do not include a business phone system—meaning you still have to pay $20–$35/mo for a separate VoIP provider ($45–$110/mo combined), and they only take passive messages ("We will call you back") with zero recordings or summaries when you answer calls yourself. Btelb Starter ($19.99/mo) replaces your phone bill AND your AI receptionist in one plan, records and summarizes 50 human + AI calls, blocks spam before AI pickup, and actively quotes prices and dispatches jobs.

Question 4

How does Btelb compare to Smith.ai?

Accepted Answer

Smith.ai advertises an entry price of $99–$140, but then charges $0.25 for every audio recording, $0.25 for every transcript, and $1.50 every time they book an appointment. On top of that, Smith.ai provides no business phone lines, so you still have to pay $30–$50/mo for a separate phone provider. Btelb includes Call Summaries & Recordings 100% free forever, includes dedicated phone numbers, and never charges an appointment-booking fee.

Question 5

How does Btelb compare to human answering services like AnswerConnect or Ruby?

Accepted Answer

AnswerConnect and Ruby charge between $350 and $575/month for tiny 50–200 minute bundles and bill overages at $1.85 to $5.00 per minute with full-minute rounding (an 8-second spam call costs $2–$5). Btelb Pro ($69/mo) is 5x to 8x cheaper, blocks spam robocalls for free before they cost anything, and answers in 2 rings instead of putting callers in a human call-center queue.

Question 6

How does Btelb compare to Google Local Services Ads (LSA) and lead marketplaces?

Accepted Answer

Google LSA charges $40 to $120 for every inbound call, whether the customer books, price-shops, or hangs up while you are driving or asleep. Btelb's success fee (2.5% across all plans) averages just $4.50 on a $180 job, and you only pay when the job was successfully agreed upon and dispatched. Btelb is 10x to 20x cheaper than Google LSA and guarantees you never pay for unbooked leads.

Question 7

Are you as reliable as big legacy providers like RingCentral or Grasshopper?

Accepted Answer

Yes—and in many ways, more reliable for revenue protection. Btelb is built on enterprise-grade Tier-1 telecom backbones and high-availability cloud infrastructure with 99.99% carrier uptime. Unlike traditional providers that send missed callers to voicemail (where most hang up and call your competitor), Btelb actively protects your revenue with instant Lead Recovery SMS alerts (included as standard on every plan) and 24/7 AI Voice backup answering in 2 rings.

Question 8

What are Call Summaries & Recordings?

Accepted Answer

Every time your AI or your human team answers a call, Btelb automatically creates a Call Summary & Recording package containing the full audio recording, a verbatim transcript, and an instant structured AI summary card (customer name, address, job type, and quoted price) so you never have to write notes while driving. It includes an in-app audio player with an interactive scrubber, 10-second skip controls, and 1x–2x playback speed. Starter includes 50/mo, Pro 150/mo, and Business 400/mo. Extra summaries are a flat 19¢. Spam calls and quick calls under 20 seconds are never billed.

Question 9

How many AI Voice Agents and phone numbers are included?

Accepted Answer

Starter includes 1 AI Agent (max 3) and 1 phone number (max 3). Pro includes 3 AI Agents (max 10, e.g. Day Front-Desk vs Night Emergency Dispatcher) and 3 phone numbers (max 15). Business includes 5 AI Agents (max 25) and 5 phone numbers (max 50). Additional phone lines are just $5/mo each, and additional AI agents are $10/mo.

Question 10

Can I keep my existing business phone number, or do I have to pick a new one?

Accepted Answer

You can do either! You can provision a new local, toll-free, or vanity number instantly at checkout, or port your existing business number over to Btelb with zero downtime. You can also simply set up call forwarding from your existing carrier to Btelb in seconds.

Question 11

How does the 14-day trial work, and when is my deposit credited?

Accepted Answer

Your 14-day trial gives you immediate access to a dedicated business line and bundled calling minutes/SMS to test the platform. The one-time $5 verification deposit is 100% credited back to your account balance and applied directly toward your first monthly invoice.

Question 12

What happens if I hit my monthly included AI calls or minutes?

Accepted Answer

You are in total control. We notify you at 80% usage. Extra calls and Call Notes are billed at transparent flat rates (79¢–99¢/call, 19¢/note), or you can activate Lead-Protection Failover to forward calls directly to your mobile phone with an immediate automated text-back. You never get a surprise bill.

Question 13

Can I switch plans after I sign up?

Accepted Answer

Yes, you can easily upgrade or switch plans within your account anytime. As your team or call volume grows, upgrading immediately unlocks more phone numbers, AI Voice Agents, team seats, and lower per-call overage rates.

Capability & Cost	Btelb Pro ⭐	VoIP Apps (Quo / RingCentral)	AI Message Takers (Smith.ai / Upfirst)	Call Centers (Ruby / AnswerConnect)
Base Monthly Cost (3 Users)	$69 / mo total (Up to 3 team seats included)	$156 / mo ($57 seats + $99 AI add-on)	$169+ / mo (+ separate phone bill)	$350–$575 / mo (+ separate phone bill)
Dedicated Phone System	✓ 3 Phone Numbers Included	1 number (+$19–$35 per user seat)	— (Requires separate VoIP provider)	— (Requires separate VoIP provider)
Quotes Custom Trade Prices	✓ Quotes your rate book & secures agreement	— (General FAQ or voicemail only)	— (Takes a message / sticky note)	— (Takes a message; cannot quote jobs)
On-Call Technician Dispatch	✓ Live transfer + instant SMS job card	— (Texts owner a summary note)	+$1.50 booking fee (no tech roster)	3–6 ring queue delay; basic message
Call Summaries & Recordings	✓ 150 Summaries & Recordings Included	Basic transcript	+$0.50 per call ($0.25 rec + $0.25 summary)	No audio recordings included
Spam & Robocall Protection	✓ $0.00 (Spam Shield blocks 100%)	Basic carrier filter	Bills full per-call fee on spam	Bills $1.85–$5.00/min (full-minute rounding)
Pay-for-Performance Guarantee	✓ 2.5% only when AI books ($0 if 0 booked)	Pay full seat fees even with 0 jobs	Pay per call even when caller hangs up	Pay per minute whether booked or not

Never Miss a Job. Pay Only When We Book One.

Starter

Pro

Business

Why Service Contractors Switch to Btelb

How Btelb Compares Side-by-Side

Compare All Plan Features & Quotas

Optional Add-ons & Scaling

Extra Phone Line

Extra AI Voice Agent

Vanity / Toll-free Number

Done-for-You Setup & AI Training

Frequently Asked Questions

Stop Losing Emergency Jobs to Voicemail Tonight