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24px;display:flex}.AudioPlayerModal-module__UNLKaW__headerTitle{color:var(--text);font-size:1.25rem;font-weight:700}.AudioPlayerModal-module__UNLKaW__headerMeta{color:var(--text-secondary);align-items:center;gap:12px;margin-top:4px;font-size:.875rem;display:flex}.AudioPlayerModal-module__UNLKaW__closeBtn{color:var(--text-muted);cursor:pointer;border-radius:var(--radius-sm);background:0 0;border:none;padding:4px 8px;font-size:1.5rem;transition:all .2s}.AudioPlayerModal-module__UNLKaW__closeBtn:hover{background:var(--surface-hover);color:var(--text)}.AudioPlayerModal-module__UNLKaW__playerBody{flex-direction:column;gap:20px;padding:24px;display:flex;overflow-y:auto}.AudioPlayerModal-module__UNLKaW__errorBanner{border-radius:var(--radius-lg);background:#ef444414;border:1px solid #ef44444d;align-items:center;gap:12px;padding:14px 16px;display:flex}.AudioPlayerModal-module__UNLKaW__errorIcon{flex-shrink:0;font-size:1.25rem}.AudioPlayerModal-module__UNLKaW__errorContent{flex-direction:column;flex:1;gap:2px;display:flex}.AudioPlayerModal-module__UNLKaW__errorTitle{color:#ef4444;font-size:.875rem;font-weight:700}.AudioPlayerModal-module__UNLKaW__errorDescription{color:var(--text-secondary);margin:0;font-size:.8125rem;line-height:1.4}.AudioPlayerModal-module__UNLKaW__retryBtn{color:#ef4444;border-radius:var(--radius-md);cursor:pointer;white-space:nowrap;background:#ef444426;border:1px solid #ef444466;padding:6px 12px;font-size:.75rem;font-weight:600;transition:all .2s}.AudioPlayerModal-module__UNLKaW__retryBtn:hover:not(:disabled){color:#fff;background:#ef444440}.AudioPlayerModal-module__UNLKaW__retryBtn:disabled{opacity:.5;cursor:not-allowed}.AudioPlayerModal-module__UNLKaW__playerCard{border-radius:var(--radius-lg);background:linear-gradient(135deg,#6366f114 0%,#a855f714 100%);border:1px solid #6366f133;flex-direction:column;gap:16px;padding:20px;transition:opacity .2s;display:flex}.AudioPlayerModal-module__UNLKaW__playerCardDisabled{opacity:.6}.AudioPlayerModal-module__UNLKaW__timeline{flex-direction:column;gap:8px;display:flex}.AudioPlayerModal-module__UNLKaW__seekBar{width:100%;height:6px;accent-color:var(--primary);cursor:pointer;border-radius:4px}.AudioPlayerModal-module__UNLKaW__seekBar:disabled{cursor:not-allowed;opacity:.5}.AudioPlayerModal-module__UNLKaW__timeRow{color:var(--text-muted);justify-content:space-between;font-size:.8125rem;font-weight:600;display:flex}.AudioPlayerModal-module__UNLKaW__controlsRow{justify-content:space-between;align-items:center;gap:16px;display:flex}.AudioPlayerModal-module__UNLKaW__centerControls{align-items:center;gap:12px;display:flex}.AudioPlayerModal-module__UNLKaW__playBtn{background:var(--primary);color:#fff;cursor:pointer;border:none;border-radius:50%;justify-content:center;align-items:center;width:48px;height:48px;font-size:1.25rem;transition:transform .2s,background-color 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p{color:#64748b;margin:0;font-size:12px;line-height:1.4}.ConversationAnalyticsCard-module__C_gGqG__lockedActionRow{flex-wrap:wrap;align-items:center;gap:16px;display:flex}.ConversationAnalyticsCard-module__C_gGqG__upgradeBtn{color:#fff;cursor:pointer;background:#2563eb;border:none;border-radius:8px;padding:10px 20px;font-size:14px;font-weight:700;transition:background .15s,transform .15s;box-shadow:0 2px 8px #2563eb40}.ConversationAnalyticsCard-module__C_gGqG__upgradeBtn:hover{background:#1d4ed8;transform:translateY(-1px)}.ConversationAnalyticsCard-module__C_gGqG__lockedSubtext{color:#64748b;font-size:12px}@media (max-width:768px){.ConversationAnalyticsCard-module__C_gGqG__headerRow{flex-direction:column;align-items:flex-start}.ConversationAnalyticsCard-module__C_gGqG__controlsGroup{justify-content:space-between;width:100%}.ConversationAnalyticsCard-module__C_gGqG__kpiGrid{grid-template-columns:1fr}}
.AddAgentModal-module__i-_nAG__overlay{-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);z-index:1200;background:#0f172abf;justify-content:center;align-items:center;padding:16px;animation:.2s ease-out AddAgentModal-module__i-_nAG__fadeIn;display:flex;position:fixed;inset:0}@keyframes AddAgentModal-module__i-_nAG__fadeIn{0%{opacity:0}to{opacity:1}}.AddAgentModal-module__i-_nAG__modal{background:var(--surface,#fff);border:1px solid var(--border,#e2e8f0);border-radius:var(--radius-lg,16px);flex-direction:column;width:100%;max-width:500px;animation:.25s cubic-bezier(.16,1,.3,1) AddAgentModal-module__i-_nAG__slideUp;display:flex;overflow:hidden;box-shadow:0 24px 48px -12px #0000004d}@keyframes AddAgentModal-module__i-_nAG__slideUp{0%{opacity:0;transform:translateY(18px)scale(.98)}to{opacity:1;transform:translateY(0)scale(1)}}.AddAgentModal-module__i-_nAG__header{border-bottom:1px solid var(--border,#e2e8f0);background:var(--surface-subtle,#f8fafc);justify-content:space-between;align-items:center;padding:20px 24px;display:flex}.AddAgentModal-module__i-_nAG__closeBtn{color:var(--text-muted);cursor:pointer;background:0 0;border:none;border-radius:6px;padding:4px 8px;font-size:1.25rem;line-height:1;transition:all .2s}.AddAgentModal-module__i-_nAG__closeBtn:hover{background:var(--hover-bg,#0000000d);color:var(--text)}.AddAgentModal-module__i-_nAG__form{flex-direction:column;gap:18px;padding:24px;display:flex}.AddAgentModal-module__i-_nAG__field{flex-direction:column;gap:6px;display:flex}.AddAgentModal-module__i-_nAG__label{color:var(--text);justify-content:space-between;align-items:center;font-size:.85rem;font-weight:600;display:flex}.AddAgentModal-module__i-_nAG__input{border-radius:var(--radius,8px);border:1px solid var(--border,#cbd5e1);background:var(--surface,#fff);width:100%;color:var(--text);padding:10px 14px;font-size:.9rem;transition:border-color .2s,box-shadow .2s}.AddAgentModal-module__i-_nAG__input:focus{border-color:var(--primary,#3b82f6);outline:none;box-shadow:0 0 0 3px #3b82f626}.AddAgentModal-module__i-_nAG__previewCard{border-radius:var(--radius,10px);background:#5a96cc14;border:1px solid #5a96cc33;align-items:center;gap:14px;padding:14px 16px;display:flex}.AddAgentModal-module__i-_nAG__avatarCircle{color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:44px;height:44px;font-size:1rem;font-weight:700;display:flex;overflow:hidden;box-shadow:0 2px 6px #00000026}.AddAgentModal-module__i-_nAG__avatarImg{object-fit:cover;width:100%;height:100%;display:block}.AddAgentModal-module__i-_nAG__removePhotoLink{color:var(--danger,#ef4444);cursor:pointer;text-underline-offset:2px;background:0 0;border:none;padding:0;font-size:.75rem;font-weight:600;text-decoration:underline}.AddAgentModal-module__i-_nAG__removePhotoLink:hover{opacity:.8}.AddAgentModal-module__i-_nAG__photoUploadBox{background:var(--surface-subtle,#f8fafc);border:1px dashed var(--border,#cbd5e1);border-radius:var(--radius,8px);align-items:center;gap:14px;padding:10px 12px;display:flex}.AddAgentModal-module__i-_nAG__uploadAvatarThumb{color:#fff;cursor:pointer;border:1px solid var(--border,#cbd5e1);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:40px;height:40px;font-size:.9rem;font-weight:700;display:flex;overflow:hidden}.AddAgentModal-module__i-_nAG__uploadActions{flex-direction:column;gap:4px;display:flex}.AddAgentModal-module__i-_nAG__photoHint{color:var(--text-muted,#64748b);font-size:.72rem}.AddAgentModal-module__i-_nAG__previewInfo{flex:1;min-width:0}.AddAgentModal-module__i-_nAG__previewName{color:var(--text);white-space:nowrap;text-overflow:ellipsis;margin-bottom:2px;font-size:.95rem;font-weight:700;overflow:hidden}.AddAgentModal-module__i-_nAG__previewRole{color:var(--text-secondary);font-size:.8rem}.AddAgentModal-module__i-_nAG__roleTags{flex-wrap:wrap;gap:6px;margin-top:4px;display:flex}.AddAgentModal-module__i-_nAG__roleTag{background:var(--surface-alt,#f1f5f9);border:1px solid var(--border,#cbd5e1);color:var(--text-secondary);cursor:pointer;border-radius:6px;padding:3px 8px;font-size:.75rem;font-weight:500;transition:all .15s}.AddAgentModal-module__i-_nAG__roleTag:hover{border-color:var(--primary,#3b82f6);color:var(--primary,#3b82f6);background:#3b82f61a}.AddAgentModal-module__i-_nAG__roleTagActive{background:var(--primary,#3b82f6);border-color:var(--primary,#3b82f6);color:#fff}.AddAgentModal-module__i-_nAG__actions{justify-content:flex-end;gap:10px;margin-top:8px;display:flex}@media (max-width:640px){.AddAgentModal-module__i-_nAG__overlay{align-items:flex-end;padding:0}.AddAgentModal-module__i-_nAG__modal{border-radius:20px 20px 0 0;max-width:100%}.AddAgentModal-module__i-_nAG__form{padding:18px}}
.AgentMultiSelect-module__r29Ssa__container{width:100%;font-family:inherit;position:relative}.AgentMultiSelect-module__r29Ssa__box{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);cursor:text;flex-wrap:wrap;align-items:center;gap:8px;min-height:44px;padding:8px 12px;transition:all .15s ease-in-out;display:flex}.AgentMultiSelect-module__r29Ssa__box:focus-within{border-color:var(--primary);box-shadow:0 0 0 3px #2563eb26}.AgentMultiSelect-module__r29Ssa__chip{background:var(--surface-hover,#ffffff14);border:1px solid var(--border);color:var(--text);-webkit-user-select:none;user-select:none;border-radius:9999px;align-items:center;gap:6px;padding:4px 8px 4px 6px;font-size:.82rem;font-weight:500;transition:background .15s;display:inline-flex}.AgentMultiSelect-module__r29Ssa__chip:hover{border-color:var(--text-muted)}.AgentMultiSelect-module__r29Ssa__chipAvatar{color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:22px;height:22px;font-size:.68rem;font-weight:700;display:flex;overflow:hidden}.AgentMultiSelect-module__r29Ssa__avatarImg{object-fit:cover;width:100%;height:100%;display:block}.AgentMultiSelect-module__r29Ssa__chipName{font-weight:600}.AgentMultiSelect-module__r29Ssa__chipRole{color:var(--primary);background:#2563eb1a;border-radius:4px;padding:1px 5px;font-size:.7rem}.AgentMultiSelect-module__r29Ssa__removeChipBtn{color:var(--text-muted);cursor:pointer;background:0 0;border:none;border-radius:50%;justify-content:center;align-items:center;padding:0 2px;font-size:.85rem;display:flex}.AgentMultiSelect-module__r29Ssa__removeChipBtn:hover{color:#ef4444;background:#ef444426}.AgentMultiSelect-module__r29Ssa__input{min-width:140px;color:var(--text);background:0 0;border:none;outline:none;flex:1;padding:4px 0;font-size:.86rem}.AgentMultiSelect-module__r29Ssa__input::placeholder{color:var(--text-muted)}.AgentMultiSelect-module__r29Ssa__quickAddBtn{border:1px dashed var(--border);color:var(--primary);cursor:pointer;background:0 0;border-radius:9999px;padding:4px 10px;font-size:.75rem;font-weight:600;transition:all .15s}.AgentMultiSelect-module__r29Ssa__quickAddBtn:hover{border-color:var(--primary);background:#2563eb14}.AgentMultiSelect-module__r29Ssa__dropdown{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);z-index:100;max-height:260px;padding:4px;position:absolute;top:calc(100% + 4px);left:0;right:0;overflow-y:auto;box-shadow:0 10px 25px -5px #0003,0 8px 10px -6px #0000001a}.AgentMultiSelect-module__r29Ssa__groupLabel{text-transform:uppercase;letter-spacing:.04em;color:var(--text-muted);padding:6px 10px 2px;font-size:.72rem;font-weight:700}.AgentMultiSelect-module__r29Ssa__option{border-radius:calc(var(--radius) - 2px);cursor:pointer;justify-content:space-between;align-items:center;gap:10px;padding:8px 10px;transition:background .12s;display:flex}.AgentMultiSelect-module__r29Ssa__option:hover{background:var(--surface-hover,#ffffff0f)}.AgentMultiSelect-module__r29Ssa__optionLeft{align-items:center;gap:10px;min-width:0;display:flex}.AgentMultiSelect-module__r29Ssa__optionAvatar{color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:26px;height:26px;font-size:.72rem;font-weight:700;display:flex;overflow:hidden}.AgentMultiSelect-module__r29Ssa__optionInfo{flex-direction:column;min-width:0;display:flex}.AgentMultiSelect-module__r29Ssa__optionNameRow{align-items:center;gap:6px;display:flex}.AgentMultiSelect-module__r29Ssa__optionName{color:var(--text);white-space:nowrap;text-overflow:ellipsis;font-size:.85rem;font-weight:600;overflow:hidden}.AgentMultiSelect-module__r29Ssa__optionRole{color:var(--primary);background:#2563eb1f;border-radius:4px;padding:1px 5px;font-size:.68rem;font-weight:600}.AgentMultiSelect-module__r29Ssa__optionPhone{color:var(--text-secondary);font-size:.76rem}.AgentMultiSelect-module__r29Ssa__optionCheck{color:var(--green);font-size:.9rem;font-weight:700}.AgentMultiSelect-module__r29Ssa__customOption{color:var(--primary);border-radius:calc(var(--radius) - 2px);cursor:pointer;border-top:1px solid var(--border);align-items:center;gap:8px;margin-top:4px;padding:9px 12px;font-size:.85rem;display:flex}.AgentMultiSelect-module__r29Ssa__customOption:hover{background:#2563eb14}
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2px);cursor:pointer;align-items:center;gap:10px;padding:8px 10px;transition:background .12s;display:flex}.AgentSearchSelect-module__2H6Yaq__option:hover,.AgentSearchSelect-module__2H6Yaq__optionHighlighted{background:var(--surface-hover,#ffffff0f)}.AgentSearchSelect-module__2H6Yaq__optionActive{background:#2563eb1a;font-weight:600}.AgentSearchSelect-module__2H6Yaq__optionAvatar{color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:28px;height:28px;font-size:.75rem;font-weight:700;display:flex;overflow:hidden}.AgentSearchSelect-module__2H6Yaq__optionInfo{flex-direction:column;flex:1;min-width:0;display:flex}.AgentSearchSelect-module__2H6Yaq__optionNameRow{align-items:center;gap:6px;display:flex}.AgentSearchSelect-module__2H6Yaq__optionName{color:var(--text);white-space:nowrap;text-overflow:ellipsis;font-size:.86rem;font-weight:600;overflow:hidden}.AgentSearchSelect-module__2H6Yaq__optionRole{color:var(--primary);background:#2563eb1f;border-radius:4px;padding:1px 6px;font-size:.7rem;font-weight:600}.AgentSearchSelect-module__2H6Yaq__optionPhone{color:var(--text-secondary);font-size:.78rem}.AgentSearchSelect-module__2H6Yaq__optionNone{color:var(--text-secondary);border-radius:calc(var(--radius) - 2px);cursor:pointer;padding:10px 12px;font-size:.86rem}.AgentSearchSelect-module__2H6Yaq__optionNone:hover{background:var(--surface-hover);color:var(--text)}.AgentSearchSelect-module__2H6Yaq__customOption{color:var(--primary);border-radius:calc(var(--radius) - 2px);cursor:pointer;border-top:1px solid var(--border);align-items:center;gap:8px;margin-top:4px;padding:10px 12px;font-size:.86rem;display:flex}.AgentSearchSelect-module__2H6Yaq__customOption:hover{background:#2563eb14}.AgentSearchSelect-module__2H6Yaq__emptyState{text-align:center;color:var(--text-muted);padding:12px;font-size:.82rem}
.RoutingModal-module__f3zKrW__overlay{-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px);z-index:1000;animation:RoutingModal-module__f3zKrW__fadeIn .2s var(--ease);background:#0000008c;justify-content:flex-end;display:flex;position:fixed;inset:0}.RoutingModal-module__f3zKrW__drawer{background:var(--bg);width:100%;max-width:540px;height:100%;box-shadow:var(--shadow-xl);animation:RoutingModal-module__f3zKrW__slideIn .3s var(--ease);flex-direction:column;padding:32px;display:flex;overflow-y:auto}@keyframes RoutingModal-module__f3zKrW__slideIn{0%{transform:translate(100%)}to{transform:translate(0)}}.RoutingModal-module__f3zKrW__header{justify-content:space-between;align-items:flex-start;margin-bottom:24px;display:flex}.RoutingModal-module__f3zKrW__number{color:var(--accent-dark);margin-top:4px;font-weight:600}.RoutingModal-module__f3zKrW__closeBtn{border-radius:var(--radius);width:36px;height:36px;color:var(--text-muted);cursor:pointer;background:0 0;border:none;justify-content:center;align-items:center;display:flex}.RoutingModal-module__f3zKrW__closeBtn:hover{background:var(--surface-alt);color:var(--text)}.RoutingModal-module__f3zKrW__savedAlert{color:var(--green-text);border-radius:var(--radius);background:#6aac5526;border:1px solid #6aac554d;margin-bottom:20px;padding:12px;font-weight:600}.RoutingModal-module__f3zKrW__form{flex-direction:column;gap:20px;display:flex}.RoutingModal-module__f3zKrW__field{flex-direction:column;gap:6px;display:flex}.RoutingModal-module__f3zKrW__label{color:var(--text);justify-content:space-between;align-items:center;font-size:.875rem;font-weight:600;display:flex}.RoutingModal-module__f3zKrW__agentSelectRow{align-items:center;gap:8px;display:flex}.RoutingModal-module__f3zKrW__agentSelectRow select{flex:1}.RoutingModal-module__f3zKrW__addAgentBtn{border:1.5px solid var(--accent);color:var(--accent-dark,#3a76ac);border-radius:var(--radius);cursor:pointer;white-space:nowrap;background:#5a96cc1a;align-items:center;gap:4px;height:40px;padding:8px 12px;font-size:.82rem;font-weight:600;transition:all .2s;display:flex}.RoutingModal-module__f3zKrW__addAgentBtn:hover{background:var(--accent);color:#fff}.RoutingModal-module__f3zKrW__agentCard{border-radius:var(--radius);background:#5a96cc0f;border:1px solid #5a96cc33;align-items:center;gap:12px;margin-top:4px;padding:12px 14px;display:flex}.RoutingModal-module__f3zKrW__agentAvatar{color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:36px;height:36px;font-size:.85rem;font-weight:700;display:flex}.RoutingModal-module__f3zKrW__agentInfo{flex:1;min-width:0}.RoutingModal-module__f3zKrW__agentName{color:var(--text);align-items:center;gap:6px;font-size:.9rem;font-weight:700;display:flex}.RoutingModal-module__f3zKrW__agentMeta{color:var(--text-secondary);margin-top:2px;font-size:.78rem}.RoutingModal-module__f3zKrW__agentChipsGrid{grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:8px;margin-top:4px;display:grid}.RoutingModal-module__f3zKrW__agentChip{border:1.5px solid var(--border);border-radius:var(--radius);background:var(--surface);cursor:pointer;-webkit-user-select:none;user-select:none;align-items:center;gap:8px;padding:8px 10px;transition:all .2s;display:flex}.RoutingModal-module__f3zKrW__agentChip:hover{border-color:var(--accent);background:#5a96cc0a}.RoutingModal-module__f3zKrW__agentChipSelected{border-color:var(--accent);box-shadow:0 0 0 1px var(--accent);background:#5a96cc1f}.RoutingModal-module__f3zKrW__miniChipAvatar{color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:26px;height:26px;font-size:.7rem;font-weight:700;display:flex}.RoutingModal-module__f3zKrW__chipText{flex:1;min-width:0}.RoutingModal-module__f3zKrW__chipName{color:var(--text);white-space:nowrap;text-overflow:ellipsis;font-size:.82rem;font-weight:600;overflow:hidden}.RoutingModal-module__f3zKrW__chipRole{color:var(--text-secondary);font-size:.7rem}.RoutingModal-module__f3zKrW__chipCheck{color:var(--accent-dark);font-size:.85rem;font-weight:700}.RoutingModal-module__f3zKrW__switchRow{border:1px solid var(--border);border-radius:var(--radius);background:var(--surface-alt);justify-content:space-between;align-items:center;padding:16px;display:flex}.RoutingModal-module__f3zKrW__rosterList{flex-direction:column;gap:8px;margin-top:4px;display:flex}.RoutingModal-module__f3zKrW__rosterItem{background:var(--surface-subtle,#f8fafc);border:1px solid var(--border,#e2e8f0);border-radius:var(--radius,8px);align-items:center;gap:12px;padding:8px 12px;transition:border-color 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var(--border,#e2e8f0);background:var(--surface-subtle,#f8fafc);justify-content:space-between;align-items:flex-start;padding:20px 24px;display:flex}.LineConfigWizardModal-module__Mc75XG__badgeRow{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.LineConfigWizardModal-module__Mc75XG__closeBtn{color:var(--text-muted);cursor:pointer;background:0 0;border:none;border-radius:6px;padding:4px 8px;font-size:1.25rem;transition:all .2s}.LineConfigWizardModal-module__Mc75XG__closeBtn:hover{background:var(--hover-bg,#0000000d);color:var(--text)}.LineConfigWizardModal-module__Mc75XG__stepper{background:var(--surface-muted,#f1f5f9);border-bottom:1px solid var(--border,#e2e8f0);justify-content:space-between;align-items:center;gap:8px;padding:14px 24px;display:flex;overflow-x:auto}.LineConfigWizardModal-module__Mc75XG__stepItem{opacity:.45;white-space:nowrap;align-items:center;gap:8px;transition:all 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.LineConfigWizardModal-module__Mc75XG__stepNum{background:var(--green,#22c55e)}.LineConfigWizardModal-module__Mc75XG__stepLabel{color:var(--text);font-size:.8rem;font-weight:600}.LineConfigWizardModal-module__Mc75XG__stepLine{background:var(--border,#cbd5e1);flex:1;min-width:16px;height:2px}.LineConfigWizardModal-module__Mc75XG__body{max-height:64vh;padding:24px;overflow-y:auto}.LineConfigWizardModal-module__Mc75XG__stepContainer{flex-direction:column;display:flex}.LineConfigWizardModal-module__Mc75XG__fieldGroup{flex-direction:column;gap:6px;margin-bottom:18px;display:flex}.LineConfigWizardModal-module__Mc75XG__label{color:var(--text);justify-content:space-between;align-items:center;font-size:.84rem;font-weight:600;display:flex}.LineConfigWizardModal-module__Mc75XG__input,.LineConfigWizardModal-module__Mc75XG__select,.LineConfigWizardModal-module__Mc75XG__textarea{border-radius:var(--radius,8px);border:1px solid 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